Return and exchange policy:
In accordance with the Consumer Protection Act, a product purchased at an online store can be returned. You can do this in compliance with the Law of the Russian Federation "On the Protection of the Consumers' Rights" of February 7, 1992 No. 2300-1.
Return policy for goods of proper quality
The Customer has the right to cancel the purchase at any time before and within 7 days after the transfer of the goods.
Return of the goods of proper quality is possible if its commodity form, consumer properties, as well as the document confirming the fact and conditions of purchase of the goods in question are preserved.
The Customer has no right to cancel the purchase of goods of proper quality that have specific individual properties if the goods in question can be used exclusively by the person who buys them.
Thus, the Customer of an online store must check the integrity and quality of the order when the goods are delivered in the presence of a representative of the company that carries out the delivery.
In case of the Customer's cancellation of the purchase, the Seller must make a refund of the amount paid by the Customer under the contract, except for the Seller's expenses for delivery of the returned product from the Customer, not later than in 10 days from the moment of the Customer's submission of the corresponding request.
Return policy for goods of improper quality
The term "goods of improper quality" refers to goods that are unable to perform their functions due to a significant defect (faulty/malfunction).
The Customer who has purchased the goods of improper quality, unless this has been agreed upon by the Seller, has the right, at his choice, to make any of the following requests:
- exchange for a product of the same brand (model, part number) or for the same product of another brand (model, part number) with a corresponding recalculation of the purchase price;
- a proportional reduction in the purchase price;
- non-repayable elimination of the defects or reimbursement of the costs for their elimination by the Customer or a third party;
- withdrawal from the contract and making a request for a refund of the amount paid for the goods.
All the above-listed requests regarding the return of goods of improper quality may be brought to the Seller's attention within the following time limits:
If the goods are subject to a warranty period - during the whole warranty period;
If the goods are not subject to a warranty period - within a reasonable timeframe but not more than 2 years.
The online store has the right to refuse the exchange or return of the goods if it deems that the detected essential defect is a consequence of misuse of the goods.
In the event of any disputes arising from the quality or causes of the defects, the online store has the right to conduct an independent examination at its own expense. The Customer may participate in the examination and challenge its decision in court. If the examination establishes that the defects of the goods have been caused by the Customer, the Customer is obliged to reimburse the online store for the cost of the examination as well as any transportation and storage costs related to the examination.
Please note:
By receiving the order and signing the accompanying documents, the Customer confirms that he has received the order in full, all items are free of external damage and correspond to those that he ordered. Once the order is received, no claims regarding external defects of the goods, their quantity, integrity, or commodity form are to be accepted.